Shipping & Returns
Shipping Policy
Thank you for shopping with us! We're dedicated to providing you with the best service and ensuring that your fragrance order arrives safely and on time. Please read our shipping policy below:
Processing Time: All fragrance orders are processed within 1-3 business days. Please note that processing times may vary depending on the volume of orders, but we strive to ship your order as quickly as possible.
Shipping Time: Once your order has been processed, your fragrance will be shipped via standard delivery. You can expect your package to arrive within 3-14 business days from the ship date, depending on your location and chosen shipping method. Please keep in mind that shipping times may be longer during peak seasons or due to unexpected delays with our carriers.
Shipping Rates: Shipping rates are calculated at checkout based on the size and weight of your order, as well as your delivery address.
Return & Exchange Policy
We want you to be completely satisfied with your fragrance purchase! However, due to the nature of our products, we are unable to accept returns or exchanges on any fragrance items once they have been purchased.
Lost Packages: In the unlikely event that your package is lost in transit, we will gladly reimburse you for the lost item(s). Please contact our customer service team as soon as possible, and we will assist you with the claims process. You must notify us of a lost package within 7 days of the expected delivery date for reimbursement eligibility.
Damaged Items: If your fragrance arrives damaged, please contact our customer service team immediately. We will investigate the issue and provide a resolution, which may include sending a replacement or issuing a refund, depending on the circumstances.
We strive to provide exceptional service and will do our best to ensure your experience is positive. If you have any questions or concerns, please don’t hesitate to reach out to us. Thank you for shopping with us!